Warrior Transportation & Logistics is seeking a detail-oriented, proactive Dispatcher/Scheduler to support daily fleet operations. The ideal candidate is highly organized, communicates effectively, and can manage fast-changing conditions while ensuring safety, compliance, and on-time performance.
Key Responsibilities
Scheduling & Routing
Develop, update, and manage daily driver and vehicle schedules.
Optimize routing by evaluating lane requirements, tour structures, and operational constraints.
Adjust schedules in real time to accommodate traffic, weather, equipment issues, vendor delays, and other unforeseen changes.
Communication & Coordination
Serve as the primary point of contact for drivers, carrier partners, and customers.
Provide clear, timely instructions and relay all critical updates to relevant stakeholders.
Maintain professional and solution-oriented communication in all interactions.
Monitoring & Track-and-Trace
Monitor vehicle movements and shipment progress using Amazon Relay tracking tools and internal systems.
Ensure on-time pickups and deliveries by proactively identifying potential delays.
Verify ETA accuracy and adjust operations as necessary to maintain performance targets.
Problem Solving & Issue Resolution
Respond quickly and professionally to road delays, tractor or trailer issues, service disruptions, or driver needs.
Coordinate alternative solutions such as recovery drivers, equipment swaps, or load reassignment.
Escalate unresolved issues to management when necessary.
Safety & Compliance
Ensure drivers follow Hours of Service (HOS), DOT/FMCSA regulations, and company safety policies.
Inform drivers promptly of any compliance concerns, break requirements, or operational risks.
Support documentation and reporting requirements to maintain regulatory and internal compliance standards.